Sharon starts with customer needs and helps attendees understand the telecom products that meet those needs.

You walk out understanding how the products work and what to recommend to your clients.

Sharon Black gave us a broad overview of telecommunications, yet still was able to give us “real life” examples of specific telephony systems from her own experiences.

She showed us how exciting this field has become.

Sharon Black is very knowledgeable and gives an excellent presentation. Her examples and analogies were so good –

I could visualize what she was explaining.